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FAQ

  • How do you pronounce PRYMA?

    PRYMA is pronounced pree-mah.


  • What does “fatto a mano” mean?

    These three words, etched in metal on each pair of PRYMA headphones are Italian for “handmade.”

  • Is PRYMA really handmade in Italy?

    Yes. 100% of PRYMA products are crafted by hand in Italy at Sonus faber's facilities.


  • What is Sonus faber?

    Sonus faber is an Italian audio manufacturer that has been designing world class sound products for more than 30 years. Learn more

  • How do you make the headphones?

    We are so glad you asked. Learn more

  • Why do PRYMA headphones sound so perfect?

    It starts with our heritage. PRYMA's Research and Development department has a long history of designing high performance speaker systems with unflinching attention to every single detail. PRYMA production is no exception. We build many different drivers and select the best one for a specific purpose. Then, we spend countless hours measuring and fine-tuning the speaker unit by ear, improving its inner workings to maximize sound quality. By creating the helmet resonators (small holes on top of each pair of PRYMA headphones) we enhance bass reproduction. We fine-dampen the mid-high frequencies using the highly exclusive dampening material Mikrofonfiltz inside each case (also used inside Nuemann recording microphones, the best recording microphone ever produced). The results are the impeccable sound quality you hear in every PRYMA set.

  • Left or right headphone, is there any difference?

    No, actually. Never waste time again figuring out which headphone goes in the right or left ear. PRYMA's headphones are all equals. Use them as you like.

  • I'm a first time user. How do I get started?

    Assemble your PRYMA headphones by locking the earcups to the strap. Don't worry about right and left earcups—they're identical. Adjust the strap to your ideal fit. When you plus the cables into the earpads, make sure you hear a double click. Enjoy the excellence.

  • Do my PRYMA headphones come with a warranty?


    Yes. PRYMA headphones have a two year warranty for any sound or outer hardware issues. Please Contact us if you have any issues with either.

  • Does PRYMA ship internationally?

    Yes. See details here.

  • Can I cancel or change my order?

    Of course. Follow the instructions here.

  • Can I return my PRYMA headphones?

    Yes. If you are not happy in the first 14 business days (from the date you received the delivery), let us know and you can return your PRMYA headphones.

  • Still have questions?

    Please contact us and we’ll be happy to assist you.

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